The Ins And Outs of How We Do Business
Frequently asked questions
HOW EASY IS IT TO BOOK ONLINE?
It really takes no more than 60 seconds. Simply fill out the booking form and we’ll be in touch to confirm your date and time in less than 30 minutes.
WHO PROVIDES THE SUPPLIES?
We bring all our own supplies. If there are supplies that you would prefer us to use (for wood floors for example) feel free to let us know and we can use any supplies you leave out for us.
DO YOU DO GREEN CLEANING?
We have teams that do 100% green cleaning. Simply request it and we’ll assign a green-cleaning team at no additional charge.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept cash on the day of service, checks on the day of service, or credit card/paypal/Venmo the day of service.
WHAT DOES IT COST TO CLEAN MY HOME?
We operate on a flat rate basis given the number of bedrooms. For most standard sized home cleanings, please see our price rates
DO I HAVE TO CONTACT YOU EACH TIME?
After you set up recurring service, we’ll be there like clockwork on the date and time you choose. We will send a reminder email the day before so you will be expecting us. 🙂
DO I HAVE TO BE HOME FOR THE CLEANING?
No, just leave us a key to gain entry and we will take it from there. You can leave a key under the mat, in the mailbox, at the front-desk…what ever is most convenient for you.
HOW LONG WILL MY CLEANING TAKE?
We usually estimate 1 hour per bedroom, but we do not specify a length of cleaning. We clean until we are finished for a standard home and within reason. For special cases like hoarders, or extremely large homes, we may adjust the estimate for fairness.
TELL US MORE ABOUT YOUR MOVE IN/MOVE OUT CLEANINGS?
Our move out cleanings are designed to prepare a home for a new tenant. It’s a deeper cleaning that includes cleaning inside cabinets and drawers, fixtures, inside the fridge, all baseboards, etc.
People who keep their homes clean and organized are healthier, both physically and mentally. Spending the time and effort to keep your space clean is well worth it.
You may pay by cash, check or credit card. Payment is due at time of service. If you do not intend to be at home at the time of your maid service visit you may choose to either leave cash or a check on the kitchen counter the morning of your house cleaning. If you choose to pay by credit card, we will keep your credit card information on file at the office and charge your card once each house cleaning is completed. A fee will be assessed for all returned checks.
What If I Need to Reschedule a House Cleaning?
Simply call our office prior to your cleaning day.
Unlike the airlines, we do not overbook our schedule. So, if you need to reschedule a cleaning without proper notice, we will not have enough opportunity to fill the schedule with another maid services client. This decreases the maids’ pay. Without consistent wages, we cannot retain the best maids to clean for you. Thus, respecting our procedure for reschedules helps ensure you will get the best house cleaning service possible.
How Do I Know I Can Trust Your Maids?
We pride ourselves on attracting the best maids available. Combining hourly wages and bonus programs we offer some of the best pay in the industry – to ensure we have the finest maids. We screen our maids carefully, we train meticulously, we inspect relentlessly and we insure adequately. We do all this so that you can have the highest confidence to trust our maids with the care of your home.